Operated by Apollo Home Healthcare Limited

Apollo Home Healthcare Limited-Merseyside

GoodRated 2 Nov 2020Home care · St. Helens

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note11 Feb 2020
Family members involved in staff selection through meet-and-greet meetings and in care planning through regular face-to-face meetings.
Note11 Feb 2020
Effective quality monitoring systems with action plans completed in a timely way and learning shared at governance meetings.
Note11 Feb 2020
Positive, inclusive leadership culture with approachable management, good team work, and strong partnership working with external professionals.
Note11 Feb 2020
Staff communicated effectively with people including those with complex non-verbal communication needs.
Note11 Feb 2020
Highly personalised care plans reflecting individual needs, preferences, likes and dislikes, regularly reviewed and promptly updated.
Note11 Feb 2020
Staff received thorough induction, ongoing role-relevant training, and regular support; family members confirmed staff were well trained.
Note11 Feb 2020
Medicines safely managed with up-to-date MARs, trained staff, competency checks, and access to a trained nurse for guidance.
Note11 Feb 2020
Safe systems and processes in place to protect people from abuse, with staff completing safeguarding training and family members expressing high trust in staff.