Operated by Tavistock and Tamar Valley Home Care Limited

Home Instead

OutstandingRated 2 May 2020Home care · Tavistock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Feb 2020
Supporting people to express their views and be involved in making decisions about their care
Note5 Feb 2020
Respecting and promoting people's privacy, dignity and independence
Note5 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Feb 2020
Supporting people to live healthier lives and access healthcare services
Note5 Feb 2020
Staff working with other agencies to provide consistent, effective, timely care
Note5 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note5 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Feb 2020
Staff support: induction, training, skills and experience
Note5 Feb 2020
Supporting people to eat and drink enough to maintain a balanced diet

Note5 Feb 2020
Proactive multi-agency working with police, occupational therapists, dieticians, cardiac nurses and GPs to achieve good outcomes
Note5 Feb 2020
Values-based recruitment and strong staff wellbeing support including free confidential counselling and living wage accreditation
Note5 Feb 2020
Strong governance and continuous learning culture with 100% client satisfaction and 100% staff pride scores in surveys
Note5 Feb 2020
Highly responsive end-of-life care personalised to individual wishes, delivered in close partnership with hospice and district nursing teams
Note5 Feb 2020
Outstanding community engagement: founder of 'music mends minds', trustee of Dementia Alliance Group, 'Be a Santa to a Senior' project, and 'cycling without age' charity

Note5 Feb 2020
Improving care quality in response to complaints or concerns
Note5 Feb 2020
Meeting people's communication needs
Note5 Feb 2020
End of life care and support
Note5 Feb 2020
Supporting people to develop and maintain relationships and avoid social isolation
Note5 Feb 2020
Planning personalised care to ensure people have choice and control

Note5 Feb 2020
Working in partnership with others
Note5 Feb 2020
Continuous learning and improving care; duty of candour
Note5 Feb 2020
Engaging and involving people using the service, the public and staff
Note5 Feb 2020
Managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements
Note5 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering