Operated by Southways Group Limited

Southways Group Ltd

GoodRated 17/06/2021Home care · Benfleet

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Ensuring people are well treated and supported; equality and diversity
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care

Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
The service worked in partnership with GPs and community health professionals.
Note30 Oct 2021
The registered manager was receptive to inspection feedback and had made several positive improvements since taking on the role.
Note30 Oct 2021
People and relatives spoke positively about the registered manager, describing them as 'firm but fair' and 'remarkably good'.
Note30 Oct 2021
Staff received training relevant to mental health needs, including additional specialist training on supporting people with addiction.
Note30 Oct 2021
People's healthcare needs were monitored with access to GPs and specialist services such as dentists and opticians.
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Planning and promoting person-centred, high-quality care and support; duty of candour
Note30 Oct 2021
Continuous learning and improving care; engaging and involving people using the service
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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