Operated by Fountain Based Limited

Fountain Based Ltd

Requires improvementRated 9 Jan 2022Home care · Dagenham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note1 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Sept 2022
Staff support: induction, training, skills and experience

Note1 Sept 2022
The service worked in partnership with other agencies including the local authority and healthcare providers.
Note1 Sept 2022
The service met and recorded people's communication needs.
Note1 Sept 2022
Staff received supervision from the provider every three months.
Note1 Sept 2022
People's nutrition and hydration needs were met.
Note1 Sept 2022
People consented to their own care and staff understood the law in this regard (MCA).
Note1 Sept 2022
People and relatives told us staff treated people well; people's privacy and dignity were respected and their independence promoted.

Note1 Sept 2022
Improving care quality in response to complaints or concerns
Note1 Sept 2022
Meeting people's communication needs
Note1 Sept 2022
End of life care and support
Note1 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Sept 2022
Learning lessons when things go wrong
Note1 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note1 Sept 2022
Using medicines safely
Note1 Sept 2022
Preventing and controlling infection
Note1 Sept 2022
Staffing and recruitment
Note1 Sept 2022
Assessing risk, safety monitoring and management

Note1 Sept 2022
Working in partnership with others
Note1 Sept 2022
Engaging and involving people using the service, the public and staff
Note1 Sept 2022
Duty of candour
Note1 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Sept 2022
Promoting a positive culture; Continuous learning and improving care