Operated by Kartho Enterprise LTD

Bluebird Care Gosport

OutstandingRated 26/09/2019Home care · Lee-on-the-solent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Oct 2023
Staff support: induction, training, skills and experience
Note4 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Oct 2023
Medicines management robust with MAR records correctly completed, live-time alerts for missed administration, and regular competency assessments.
Note4 Oct 2023
Excellent staff wellbeing support including a Mental Health Champion, open-door policy, recognition awards, and flexible working arrangements.
Note4 Oct 2023
Proactive community engagement including 'Mindful Mondays', coffee mornings, Dementia Friends initiative, and campaigns tackling loneliness and social isolation.
Note4 Oct 2023
Strong learning culture with bespoke training, coaching sessions, staff-led workshops using a training mannequin, and nationally recognised qualifications supported.
Note4 Oct 2023
Robust governance with monthly audits of daily records, software-assisted terminology analysis of care notes, and effective incident trend analysis.

Note4 Oct 2023
End of life care and support
Note4 Oct 2023
Improving care quality in response to complaints or concerns
Note4 Oct 2023
Meeting people's communication needs
Note4 Oct 2023
Planning personalised care to ensure people have choice and control; supporting people to avoid social isolation

Note4 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note4 Oct 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note4 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info