Community Support Services

Driffield, YO25 · Established 11/0 · Operated by East Riding of Yorkshire Council

A CQC-regulated home-care provider serving Driffield, registered since 11/0. Rated Outstanding at its most recent CQC inspection (21/05/2020).

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What the CQC found

The five questions inspectors ask, and how Community scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff reported strong morale and felt well supported by managers at all levels”
CQC inspection report, Oct 2021

“Complaints system was accessible and clearly recorded with outcomes and apology letters where appropriate”
CQC inspection report, Oct 2021

“Care plans included person-centred re-ablement goals and risk assessments accessible electronically to staff”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Community Support Services received an overall Good rating in July 2017, with a Requires Improvement rating for Safe following a serious series of medication errors that led the provider to suspend the service for six weeks and undertake a comprehensive review…
Jan 2021
Good
Community Support Services was rated Good across all five key questions at its February/March 2015 inspection, with staff demonstrating strong safeguarding knowledge, person-centred care and effective re-ablement outcomes. The only notable issue was a historic…
May 2020
Outstanding
Community Support Services is an Outstanding-rated domiciliary reablement provider serving 64 people in East Riding of Yorkshire, with exceptional responsiveness and leadership driving highly personalised, goal-focused care. The service improved from Requires…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Community does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at YO25 5JE in Driffield. Service area not formally published; we recommend asking the agency directly when requesting a quote.

YO25

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