Operated by Advantage Healthcare Limited

Advantage Healthcare - South Coast

Requires improvementRated 4 Dec 2023Home care · Hove

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

effective

Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)

Other

Note12 Apr 2023
New online care record system being introduced to improve managerial audit and oversight.
Note12 Apr 2023
Medicine competency assessments were carried out before staff undertook medicine administration.
Note12 Apr 2023
Staff communicated proactively with health and social care professionals, who reported timely escalation of concerns.
Note12 Apr 2023
Incident and accident recording systems were in place with lessons-learned reviews.
Note12 Apr 2023
Staff worked closely with specialist health teams and professionals for complex health needs.
Note12 Apr 2023
People's nutritional needs were managed effectively with preferences and SALT referrals recorded.
Note12 Apr 2023
Staff received specific training for equipment and health needs of the people they supported.
Note12 Apr 2023
Safeguarding policies and training were in place; relatives had confidence in staff and managers to respond to concerns.
Note12 Apr 2023
Staff were safely recruited with appropriate DBS checks and suitability assessments in place.
moderatecare_planning12 Apr 2023
Some risk assessments were focused on organisational or generic risks, rather than those experienced by the individual person. Risk management plans therefore sometimes lacked detail.
moderategovernance12 Apr 2023
Provider governance was not always effective in identifying areas for improvement...these did not identify improvements required in care records.
moderaterecord_keeping12 Apr 2023
Some care and medicine records lacked detail about the care provided to people. Audits and reviews of care records were carried out at the branch but had not identified gaps.
moderateconsent_capacity12 Apr 2023
The service did not always robustly record assessment of mental capacity and how decisions were made in people's best interests.
moderatemedication_management12 Apr 2023
Body maps were not always used effectively to show where topical creams should be applied. Records did not clearly show how risks related to emollient creams should be mitigated.

safe

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Assessing risk, safety monitoring and management
Note12 Apr 2023
Using medicines safely

well_led

Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Engaging and involving people, staff and promoting a positive culture