Operated by Sylk Care Ltd

Sylk Care Macclesfield

GoodRated 12 Apr 2019Home care · Macclesfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Oct 2022
Staff working with other agencies; supporting people to live healthier lives
Note4 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Oct 2022
Staff support: induction, training, skills and experience

Note4 Oct 2022
Approved provider for a 'Rapid Response' hospital discharge initiative
Note4 Oct 2022
Effective quality monitoring, audits and managerial oversight
Note4 Oct 2022
'Preferred provider' status with the end of life care team and positive compliments about end of life care
Note4 Oct 2022
Strong partnership working with District Nurses, GPs, Physiotherapy, Palliative Care and Continuing Health Care teams
Note4 Oct 2022
Consistent, caring staff team described as respectful and trusted
Note4 Oct 2022
Comprehensive person-centred support plans developed with people and relatives

Note4 Oct 2022
End of life care and support
Note4 Oct 2022
Improving care quality in response to complaints or concerns
Note4 Oct 2022
Meeting people's communication needs
Note4 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Oct 2022
Preventing and controlling infection
Note4 Oct 2022
Using medicines safely
Note4 Oct 2022
Staffing and recruitment
Note4 Oct 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note4 Oct 2022
Continuous learning and improving care; working in partnership with others
Note4 Oct 2022
Engaging and involving people using the service, the public and staff
Note4 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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