Operated by Mrs Lynn Georgina Hart

Aucklands Care

OutstandingRated 3 Oct 2018Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note14 Dec 2023
Strong partnership working with health and social care professionals enabling best outcomes for people supported.
Note14 Dec 2023
Person-centred care celebrating residents' culture, history and skills; relatives noted higher staffing levels to treat people as individuals.
Note14 Dec 2023
Outstanding community engagement including pre-school visits, BSL teaching, charity partnerships, and cost-of-living support for staff.
Note14 Dec 2023
Effective governance including regular audits (care planning, environment, medicines) and learning from incidents shared via supervisions and team meetings.
Note14 Dec 2023
Positive, open and inclusive workplace culture; staff proud to work there and felt valued by the registered manager.
Note14 Dec 2023
Strong safeguarding culture with staff confident to escalate concerns; health professionals noted issues were not 'sat on'.
Note14 Dec 2023
Robust infection prevention and control measures in place, fully aligned with government guidance at time of inspection.
Note14 Dec 2023
Medicines managed safely with trained staff, accurate controlled drug records, and proactive medication reviews to reduce falls.
Note14 Dec 2023
People and relatives described staff as 'Extremely caring' and felt safe; staffing levels adjusted to enable community access and independence.