Beyond Dementia

GoodRated 23/11/2022Home care · Devizes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note23 Nov 2022
Provider worked in partnership with other professionals and maintained up-to-date knowledge of legislation and good practice.
Note23 Nov 2022
Manager promoted person-centred, open culture; relatives reported regular contact and involvement in care planning.
Note23 Nov 2022
Quality assurance systems included reviews of support records, staff records, and service user feedback, with actions regularly reviewed.
Note23 Nov 2022
Staff described as meticulous in infection prevention and control, with appropriate PPE use.
Note23 Nov 2022
Consistent staffing enabling strong relationships between people and their regular care worker.
Note23 Nov 2022
Effective recruitment procedures including DBS checks, references, right-to-work confirmation, and Care Certificate induction.
Note23 Nov 2022
Risk assessments balanced independence with protection and were reviewed as needs changed.
Note23 Nov 2022
Relatives felt safe with staff; effective safeguarding systems and staff understanding of abuse prevention in place.
moderategovernance23 Nov 2022
The provider did not have a registered manager in post, which is a condition of their registration. There was a manager in post who had started the process to apply for registration.

Note23 Nov 2022
Learning lessons when things go wrong
Note23 Nov 2022
Using medicines safely
Note23 Nov 2022
Preventing and controlling infection
Note23 Nov 2022
Staffing and recruitment
Note23 Nov 2022
Assessing risk, safety monitoring and management
Note23 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Nov 2022
Engaging and involving people, the public and staff; Working in partnership with others
Note23 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note23 Nov 2022
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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