Jewel Home Support Ltd

GoodRated 6 Jun 2023Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note6 Jun 2023
Evidence of joined-up working with statutory health and social care bodies
Note6 Jun 2023
Staff reported supportive management and felt able to raise concerns
Note6 Jun 2023
Risk assessments and care plans in place with clear control measures for staff
Note6 Jun 2023
Registered manager understood duty of candour and regulatory reporting responsibilities
Note6 Jun 2023
Governance and audit systems providing oversight and monitoring of service quality
Note6 Jun 2023
Effective infection prevention and control measures with adequate PPE stock
Note6 Jun 2023
Sufficient staffing levels to meet people's assessed needs
Note6 Jun 2023
Safe recruitment practices including DBS checks and induction shadowing before working alone
Note6 Jun 2023
Medicines managed safely with competency assessments for staff administering medicines
Note6 Jun 2023
Robust safeguarding systems with staff trained to identify and report abuse and neglect
minormissed_or_late_visits6 Jun 2023
Some complaints had been received about the timing of the visits to people or missed visits; the provider investigated these and provided a response.
minorcommunication_with_families6 Jun 2023
I'm not sure who the actual manager is...I do think the communication could be better between us and the office and between the office and the carers.