We Simply Care Ltd

GoodRated 24/12/2019Home care · Manningtree

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note22 Jun 2023
Satisfaction surveys universally positive; complaints procedure accessible in easy-read format
Note22 Jun 2023
Hospital passports in place to ensure consistent care upon hospital admission
Note22 Jun 2023
Positive staff culture with care specialists sharing specialist learning with colleagues
Note22 Jun 2023
Director undertook care visits and spot checks to monitor quality and identify improvements
Note22 Jun 2023
Strong end of life care provision with specialist training and close multi-professional working
Note22 Jun 2023
People central to care planning; preferences, dignity and independence consistently respected
Note22 Jun 2023
Care specialists trained in safeguarding, infection control, dementia, diabetes and MCA
Note22 Jun 2023
Medicines administered safely with competency checks via spot checks and GP liaison when needed
Note22 Jun 2023
No missed visits reported; care specialists communicated proactively when running late
Note22 Jun 2023
Risks to people were assessed and mitigated, including moving and handling and home environment risks