North STSS (Short Term Support Service) Alnwick

Alnwick, NE66 · Established 25/0 · Operated by Northumberland County Council

A CQC-regulated home-care provider serving Alnwick, registered since 25/0. Rated Outstanding at its most recent CQC inspection (Jul 2024).

What the CQC found

The five questions inspectors ask, and how North scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

“No complaints received; overwhelmingly positive feedback from people, relatives and healthcare professionals”
CQC inspection report, Dec 2025

“Safe recruitment processes and enhanced staff training including falls prevention above care certificate standard”
CQC inspection report, Dec 2025

“Sufficient staffing levels with people reporting staff were never rushed and often exceeded allocated visit times”
CQC inspection report, Dec 2025

Inspection history

Dec 2025
Outstanding
North STSS Alnwick is an Outstanding-rated domiciliary reablement service demonstrating exceptional leadership, deeply person-centred care and innovative partnership working that achieves measurable improvements in people's independence. Only a minor record-ke…
Oct 2021
Outstanding
North STSS (Short Term Support Service) Alnwick achieved an Outstanding overall rating at its February–March 2018 inspection, improving from Good in 2015, with particular excellence in responsive and well-led domains. The service demonstrated exceptional perso…
Jan 2021
Good
North Locality Homecare (Alnwick), a short-term reablement domiciliary service in north Northumberland, was rated Good across all five key questions at its announced inspection on 19 and 23 November 2015. The service demonstrated strong person-centred practice…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NE66 2ER in Alnwick. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE66

Comparable agencies nearby

Not Rated0.3 km awayNorthumberland

Registered manager: Simpson, Rosalind

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