Operated by Reed Specialist Recruitment Limited

Reed Specialist Recruitment Ltd - Community Care - London

GoodRated 11 Feb 2019Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2019
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2019
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2019
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2019
Staff working with other agencies; supporting people to live healthier lives
Note2 Nov 2019
Staff support: induction, training, skills and experience
Note2 Nov 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2019
Registered manager attended adult social care forums and maintained links with local authority
Note2 Nov 2019
Effective quality assurance including quarterly audits, spot checks and satisfaction surveys
Note2 Nov 2019
Relatives and a social worker gave consistently positive feedback about staff and management
Note2 Nov 2019
Strong multi-disciplinary working with OTs, GPs, clinical psychologists and local authority teams
Note2 Nov 2019
Care plans were personalised, regularly reviewed and documented communication needs in detail
Note2 Nov 2019

Note2 Nov 2019
End of life care and support
Note2 Nov 2019
Improving care quality in response to complaints or concerns
Note2 Nov 2019
Meeting people's communication needs
Note2 Nov 2019
Planning personalised care to ensure people have choice and control

Note2 Nov 2019
Continuous learning and improving care; working in partnership with others
Note2 Nov 2019
Engaging and involving people using the service, the public and staff
Note2 Nov 2019
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note2 Nov 2019
How the provider understands and acts on the duty of candour
Note2 Nov 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering