Operated by MiHomecare Limited

MiHomecare Hammersmith and Fulham

GoodRated 16/11/2022Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note16 Nov 2022
The service worked in partnership with the local authority and health professionals to develop quality of care.
Note16 Nov 2022
Electronic call monitoring misuse identified at last inspection had been addressed, with location-based verification now in place.
Note16 Nov 2022
The provider demonstrated learning from incidents, including disciplinary action and care plan updates following changes in need.
Note16 Nov 2022
Infection control procedures were robust, with appropriate PPE use confirmed by people and staff.
Note16 Nov 2022
Staff were recruited safely with appropriate pre-employment checks including DBS, references and right-to-work verification.
Note16 Nov 2022
Medicines management was effective, with electronic prompts and alerts ensuring people received medicines safely and on time.
Note16 Nov 2022
People felt safe with care workers and described them as kind, respectful and well-trained.
minormissed_or_late_visits16 Nov 2022
Planned care times were not always well communicated. People told us this did not always work for them. Comments included "The times vary" and "They come at different times."
minorcare_planning16 Nov 2022
Moving and handling plans were clear about how to support people to safely make transfers, however they did not clearly state how many staff were required.
minorrecord_keeping16 Nov 2022
Records of quality monitoring calls were formulaic and did not fully capture people's views on their care.
moderategovernance16 Nov 2022
Risk assessments contained inaccurate information and mistakes and some information was not well organised. The provider's audits had failed to address these issues.
moderatecommunication_with_families16 Nov 2022
"It is quite difficult to get through on the phone, as they don't pick up" and "I've had issues when it's out of hours - I've left messages that don't get back to anyone."