Note12 Dec 2025
The registered manager worked closely with health professionals and local organisations to co-ordinate care.
Note12 Dec 2025
There was a positive, person-centred culture with people involved in monthly care reviews and goal-setting.
Note12 Dec 2025
The registered manager demonstrated good awareness of regulatory requirements and undertook regular audits.
Note12 Dec 2025
A culture of recording, investigating and learning from incidents was in place with analysis of themes and trends.
Note12 Dec 2025
Appropriate infection prevention and control arrangements were in place including COVID-19 risk assessments and PPE provision.
Note12 Dec 2025
Medicine administration records were well completed and staff competency in medicines management was regularly assessed.
Note12 Dec 2025
Safe recruitment procedures were in place and there were enough staff to ensure people received appropriate care and support.
Note12 Dec 2025
Risks to people's health and safety were assessed, monitored and mitigated with regular review of risk assessments and care plans.
Note12 Dec 2025
Systems were in place to protect people from abuse and avoidable harm, with clear safeguarding procedures understood by staff.
minorgovernance12 Dec 2025
the service was currently only registered with the CQC for the service type Domiciliary Care Services. This meant that the Statement of Purpose was not fully accurate
Note29 Jan 2020
Complaints procedures were in place and people were supported to raise concerns.
Note29 Jan 2020
People were supported to access a range of community activities and maintain relationships with family and friends.
Note29 Jan 2020
Effective quality monitoring systems including a wide range of audits covering medicines, health and safety, fire checks and infection control.
Note29 Jan 2020
Appropriate medicines management arrangements in place, including monthly audit checks by the deputy manager.
Note29 Jan 2020
People's mental capacity and right to make their own decisions was respected in line with the Mental Capacity Act 2005.
Note29 Jan 2020
Care and support plans were person-centred, detailed and reviewed monthly, with annual reviews involving family input.
Note29 Jan 2020
Staff received regular training, monthly supervision and annual appraisals, and felt well supported.
Note29 Jan 2020
Robust recruitment and selection processes in place, including DBS checks before staff commenced work.
Note29 Jan 2020
People felt safe and staff demonstrated a good understanding of safeguarding adults, including identifying types of abuse and reporting procedures.