Requires improvement

The Office

Bedford, MK43 · Established 2018

A CQC-regulated home-care provider serving Bedford, registered since 2018. Rated Requires improvement at its most recent CQC inspection (Feb 2022).

What the CQC found

The five questions inspectors ask, and how The scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“No longer in Special Measures and no longer in breach of regulations 11, 12, 13, 17 or 18”
CQC inspection report, Apr 2022

“Effective partnership working with local authority and healthcare professionals”
CQC inspection report, Apr 2022

“Approachable registered manager providing regular supervision, spot checks and support to staff”
CQC inspection report, Apr 2022

Inspection history

Apr 2022
Requires improvement
The service exited Special Measures with Safe and Effective improving to Good after previous breaches of regulations 11, 12, 13, 17 and 18 were addressed. However, Well-led remained Requires improvement as recent governance improvements, including a new qualit…
Jan 2022
Requires improvement
PACA, a domiciliary care agency providing 24-hour personal care to three people, was rated Requires Improvement overall and Inadequate for Safe, with breaches of Regulations 11, 12, 13, 17 and 18 placing the service into special measures. Inspectors found unsa…
Oct 2021
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at MK43 7AU in Bedford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

MK43

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