Operated by Personal Assistant Care Agency Ltd (PACA)

The Office

Requires improvementRated 21/04/2020Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Staff working with other agencies and supporting people to access healthcare
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note3 Apr 2022
No longer in Special Measures and no longer in breach of regulations 11, 12, 13, 17 or 18
Note3 Apr 2022
Effective partnership working with local authority and healthcare professionals
Note3 Apr 2022
Approachable registered manager providing regular supervision, spot checks and support to staff
Note3 Apr 2022
Improved understanding and application of the Mental Capacity Act with no unauthorised restrictions found
Note3 Apr 2022
Strengthened recruitment processes and required checks completed for new staff
Note3 Apr 2022
Improved staff training including safeguarding, MCA, infection control and medicines administration

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
Note3 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note25 Jan 2022
Continuous learning and improving care; working in partnership
Note25 Jan 2022
Engaging and involving people, the public and staff
Note25 Jan 2022
Duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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