Operated by Total Loving Care Limited

Total Loving Care Ltd

GoodRated 18/04/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Apr 2025
Respecting and promoting people's privacy, dignity and independence
Note15 Apr 2025
Supporting people to express their views and be involved in making decisions about their care
Note15 Apr 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Apr 2025
Ensuring consent to care and treatment in line with law and guidance
Note15 Apr 2025
Supporting people to live healthier lives, access healthcare services and support
Note15 Apr 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Apr 2025
Staff working with other agencies to provide consistent, effective, timely care
Note15 Apr 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Apr 2025
Staff support: induction, training, skills and experience

Note15 Apr 2025
Visit timings were generally reliable with staff communicating proactively if running late.
Note15 Apr 2025
People were involved in planning, reviewing and making decisions about their care on a daily basis.
Note15 Apr 2025
Staff respected people's cultural, religious and equality needs; no one was disadvantaged because of protected characteristics.
Note15 Apr 2025
The registered manager worked collaboratively with external health professionals and understood when to make referrals.
Note15 Apr 2025
Risk assessments involved people and staff understood how to mitigate risks in care provision.
Note

Note15 Apr 2025
End of life care and support
Note15 Apr 2025
Improving care quality in response to complaints or concerns
Note15 Apr 2025
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note15 Apr 2025
Learning lessons when things go wrong
Note15 Apr 2025
Preventing and controlling infection
Note15 Apr 2025
Using medicines safely
Note15 Apr 2025
Systems and processes to safeguard people from the risk of abuse
Note15 Apr 2025
Assessing risk, safety monitoring and management
Note15 Apr 2025
Staffing and recruitment

Note15 Apr 2025
Working in partnership with others
Note15 Apr 2025
Promoting a positive culture; engaging and involving people; duty of candour
Note15 Apr 2025
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info