Operated by Essex Senior Care Limited

Home Instead

Requires improvementRated 19/10/2023Home care · Epping

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note27 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note27 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note27 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note27 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Oct 2023
Staff support: induction, training, skills and experience

Note27 Oct 2023
A 'Recognition of Praise' scheme supported positive staff morale and culture.
Note27 Oct 2023
Infection prevention and control measures were effective, with PPE consistently used by staff.
Note27 Oct 2023
Service worked effectively with external professionals including OTs, district nurses, and GPs.
Note27 Oct 2023
Staff received regular supervision, spot checks, and mandatory training including the Care Certificate.
Note27 Oct 2023
Effective complaints handling processes in place, with learning shared across the team.
Note27 Oct 2023

Note27 Oct 2023
Improving care quality in response to complaints or concerns
Note27 Oct 2023
Meeting people's communication needs
Note27 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note27 Oct 2023
End of life care and support

Note27 Oct 2023
Learning lessons when things go wrong
Note27 Oct 2023
Preventing and controlling infection
Note27 Oct 2023
Assessing risk, safety monitoring and management
Note27 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note27 Oct 2023
Staffing and recruitment
Note27 Oct 2023
Using medicines safely

Note27 Oct 2023
Working in partnership with others
Note27 Oct 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note27 Oct 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note27 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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