Note25 Aug 2023
Effective partnership working with healthcare professionals.
Note25 Aug 2023
Person-centred care delivery with consistent staffing teams where possible.
Note25 Aug 2023
Positive culture with open-door management and strong staff support.
Note25 Aug 2023
Accidents and incidents recorded, reviewed, and lessons shared with staff.
Note25 Aug 2023
Robust infection prevention and control system with management spot checks.
Note25 Aug 2023
Comprehensive induction with new staff shadowing experienced colleagues.
Note25 Aug 2023
Sufficient staffing levels with people reporting staff did not rush and sometimes stayed over time.
Note25 Aug 2023
Effective safeguarding systems in place with regular staff training and confident reporting.
Note25 Aug 2023
Medicines were administered by trained staff with regularly checked competencies.
Note25 Aug 2023
Most people felt safe and comfortable when staff were supporting them, with no missed calls reported.
minorcommunication_with_families25 Aug 2023
People did not regularly receive rotas to inform them which staff would be visiting. A relative said, 'It would be nice if [my family member] had a rota so they knew who was coming.'
minorrecord_keeping25 Aug 2023
Some care plans contained more information about people's likes, dislikes and preferences than others.
moderategovernance25 Aug 2023
No formal medicines audits were taking place. The provider's medicine policy described the audit procedure, but we were told by the manager these audits had not been conducted.
moderatemedication_management25 Aug 2023
Medicine records were not always completed correctly and this was not always identified by management checks...failure to identify errors had placed people at risk.
moderatecare_planning25 Aug 2023
The provider had not always ensured risk assessments were in place for all identified risks. Some records did not set out enough information for staff about how to mitigate risks to people.