Operated by Apollo Home Healthcare Limited

Apollo Home Healthcare Limited-East

GoodRated 27/01/2024Home care · Peterborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Apr 2022
Staff support: induction, training, skills and experience
Note30 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Feb 2024
Staff supported people to achieve meaningful outcomes, including enabling a person to go on holiday for the first time.
Note1 Feb 2024
People and relatives consistently praised the service, with ICB staff noting the positive feedback received from families.
Note1 Feb 2024
The provider worked in strong partnership with ICBs, GPs, social workers and other health professionals to deliver joined-up, person-centred care.
Note1 Feb 2024
The registered manager fostered an open, honest culture with effective learning when things went wrong and an overhauled accident and incident process.
Note1 Feb 2024
Staff adhered to good infection prevention and control practices, including correct use of PPE and clinical waste disposal.

Note30 Apr 2022
End of life care and support
Note30 Apr 2022
Improving care quality in response to complaints or concerns
Note30 Apr 2022
Meeting people's communication needs
Note30 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Apr 2022
Working in partnership with others
Note30 Apr 2022
Continuous learning and improving care
Note30 Apr 2022
Engaging and involving people using the service, the public and staff
Note30 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements