Operated by 24/7 Staffing Support Ltd

24/7 Staffing Support Kettering

GoodRated 21/11/2023Home care · Kettering

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note21 Nov 2023
Staff felt well supported through regular supervisions and staff meetings.
Note21 Nov 2023
Provider worked in partnership with health and social care professionals and notified CQC of significant events.
Note21 Nov 2023
Positive and open culture with registered manager responsive to feedback and areas for improvement.
Note21 Nov 2023
Quality assurance systems were embedded with regular audits, spot checks and care reviews.
Note21 Nov 2023
Sufficient staffing levels with travel time built into rotas and electronic monitoring of visit attendance.
Note21 Nov 2023
Care plans were comprehensive and personalised, promoting people's safety and wellbeing.
Note21 Nov 2023
People felt safe with staff and risks were identified, assessed and managed with clear guidance for staff.
minorgovernance21 Nov 2023
Audits on staff files needed to be strengthened to address issues reported on in the safe section of this report.
moderatemedication_management21 Nov 2023
The medicines policy and procedure was in place, which required staff to administer medicines disguised in food and drink.
moderatestaff_training21 Nov 2023
Staff training was up to date, but no one received training in learning disability and autism. This was a requirement since July 2022.
moderaterecord_keeping21 Nov 2023
Safe recruitment practices needed to be strengthened. We identified references were not always in place.