Operated by M J Gillen Ltd

Radfield Home Care Wakefield and Huddersfield

GoodRated 29/11/2019Home care · Ossett

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note29 Nov 2019
Respecting and promoting people's privacy, dignity, independence and equality and diversity
Note29 Nov 2019
Supporting people to express their views and be involved in making decisions about their care
Note29 Nov 2019
Ensuring people are well treated and supported

Note29 Nov 2019
Staff working with other agencies to provide consistent, effective, timely care
Note29 Nov 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Nov 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Nov 2019
Staff support: induction, training, skills and experience
Note29 Nov 2019
Ensuring consent to care and treatment in line with law and guidance

Note29 Nov 2019
Complaints and compliments managed transparently using a 'you said, we did' format, with compliments outweighing complaints.
Note29 Nov 2019
Strong partnerships with healthcare professionals including district nurses, occupational health, continence care teams and a local hospice.
Note29 Nov 2019
Accessible information standard met, with information available in multiple formats including Braille, BSL, large print and easy read.
Note29 Nov 2019
Positive staff culture with regular supervisions, team events, recognition of good practice, and staff feeling valued and motivated.
Note29 Nov 2019
Effective governance including regular audits, spot checks, competency assessments and a service improvement plan, with prompt action taken on identified issues.

Note29 Nov 2019
End of life care and support
Note29 Nov 2019
Improving care quality in response to complaints or concerns
Note29 Nov 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control; meeting people's communication needs
Note29 Nov 2019
Supporting people to follow interests, maintain relationships and take part in activities to avoid social isolation

Note29 Nov 2019
Learning lessons when things go wrong
Note29 Nov 2019
Staffing and recruitment
Note29 Nov 2019
Systems and processes to safeguard people from the risk of abuse
Note29 Nov 2019
Assessing risk, safety monitoring and management; preventing and controlling infection; using medicines safely

Note29 Nov 2019
Working in partnership with others
Note29 Nov 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
Note29 Nov 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note29 Nov 2019
Managers and staff being clear about their roles, understanding quality performance, risks, regulatory requirements, continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info