Note13 Feb 2024
Open, inclusive leadership with registered manager maintaining frequent contact with people and families.
Note13 Feb 2024
End of life care provided with trained staff and liaison with palliative support services.
Note13 Feb 2024
Proactive partnership working with GPs, district nurses, social workers, occupational therapists, and mental health teams.
Note13 Feb 2024
Staff well supported through regular one-to-one supervision, yearly appraisals, and a full range of training.
Note13 Feb 2024
Strong person-centred culture embedded by registered manager, including involving people in staff recruitment.
Note13 Feb 2024
Highly personalised, flexible care planning with people and families actively involved in review and goal-setting.
Note13 Feb 2024
Medicines managed safely with trained staff, competency checks, and regular audits of medicines records.
Note13 Feb 2024
Sufficient staffing levels maintained without use of agency staff; shortfalls covered by regular team members.
Note13 Feb 2024
People felt safe and staff demonstrated good knowledge of safeguarding procedures and reporting responsibilities.
Note13 Feb 2024
Partnership working with healthcare professionals evidenced in records.
Note13 Feb 2024
Out-of-hours contact number available for people and families.
Note13 Feb 2024
Good supplies of PPE; staff observed wearing PPE correctly during calls.
Note13 Feb 2024
Staff felt well supported and positive about working for the company.
Note13 Feb 2024
Positive person-centred culture with regular contact between office and people using the service.
Note13 Feb 2024
Improvements made since last inspection; no longer in breach of Regulation 17.
Note13 Feb 2024
Accidents and incidents were recorded and regularly reviewed by the care coordinator.
Note13 Feb 2024
Recruitment processes included references and DBS checks.
Note13 Feb 2024
Sufficient staffing levels with adequate travel time between calls reported by staff and confirmed by service users.
Note13 Feb 2024
Medicine Administration Record (MAR) charts were completed and audited regularly.
Note13 Feb 2024
Staff received specific training for complex needs, including PEG feeding.
Note13 Feb 2024
Risk assessments and care plans were in place to guide staff in providing safe support.
Note13 Feb 2024
People felt safe with staff and reported kind, caring relationships with carers.