Age UK Maidstone

Maidstone, ME15 · Established 01/0

A CQC-regulated home-care provider serving Maidstone, registered since 01/0. Rated Good at its most recent CQC inspection (Jun 2017).

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What the CQC found

The five questions inspectors ask, and how Age scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Lone working procedures and business continuity plan in place to protect staff safety”
CQC inspection report, Jan 2020

“ISO 9001 quality management accreditation awarded in October 2015”
CQC inspection report, Jan 2020

“Strong consent and Mental Capacity Act compliance with consent forms completed prior to service”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Age UK Maidstone was rated Good across all five key questions at this July 2017 inspection, demonstrating safe recruitment, person-centred care, and responsive leadership that had addressed all recommendations from the previous 'Requires improvement' inspectio…
Jan 2020
Requires improvement
Age UK Maidstone's domiciliary bathing and foot care service was rated Requires Improvement overall, with safe and well-led domains failing due to incomplete recruitment identity checks, an unregistered manager, and inconsistent care reviews for bathing servic…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Age does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME15 6XW in Maidstone. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME15

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