Note29 Jan 2020
Lone working procedures and business continuity plan in place to protect staff safety
Note29 Jan 2020
ISO 9001 quality management accreditation awarded in October 2015
Note29 Jan 2020
Strong consent and Mental Capacity Act compliance with consent forms completed prior to service
Note29 Jan 2020
Comprehensive service user guide produced for both services covering rights, costs and expectations
Note29 Jan 2020
Robust safeguarding policy with dedicated safeguarding lead and staff confident to raise concerns
Note29 Jan 2020
Effective infection control procedures including a newly purchased sterilising machine
Note29 Jan 2020
Staff were kind, caring and compassionate, respecting people's privacy and dignity at all times
Note29 Jan 2020
Staff were trained, supervised, and received annual appraisals supporting their development
Note29 Jan 2020
People felt safe with staff and were protected from risk of harm through appropriate risk assessments
minorother29 Jan 2020
A fire risk assessment was in place... However, this was due to be reviewed in January 2015 but had not been at the time of our inspection.
minorperson_centred_care29 Jan 2020
The views of people receiving either service were not actively sought to drive improvement and improve the quality of the service.
moderatecare_planning29 Jan 2020
Six out of the seven files we viewed had not had their needs reviewed in line with the policy. Five of the files we viewed had not been reviewed since October 2015.
moderategovernance29 Jan 2020
The manager of the service was not registered with the Care Quality Commission.
moderaterecord_keeping29 Jan 2020
None of the three files we checked contained copies of any documents which confirmed staff identity. For example driving licence or passport.
Note29 Jan 2020
Recommendations from the previous inspection regarding recruitment audit, needs reviews, and seeking people's views were all acted upon
Note29 Jan 2020
Complaints policy accessible to people; no formal complaints received since the last inspection