Bevancare LTD

GoodRated 16/10/2025Home care · Rochdale

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jul 2023
Service worked in partnership with health and social care professionals
Note4 Jul 2023
People and families reported kind, caring and respectful staff attitudes
Note4 Jul 2023
Effective complaints handling with thorough investigation and appropriate remedial action
Note4 Jul 2023
Positive staff culture with regular supervisions, spot checks and team meetings
Note4 Jul 2023
Person-centred care records containing relevant detail about each person's care needs
Note4 Jul 2023
Staff followed correct infection control practices and wore appropriate PPE
Note4 Jul 2023
Robust recruitment process with pre-employment checks including DBS, references and employment history
moderategovernance4 Jul 2023
Auditing of MARs was not always thorough or detailed enough.
moderatemissed_or_late_visits4 Jul 2023
They (staff) were sometimes in and out in 5 or 10 minutes when it was supposed to be 30 minutes
moderaterecord_keeping4 Jul 2023
MARs were hand written, rather than printed. However, there were no signatures to show who had transcribed the information.
criticalmedication_management4 Jul 2023
One MAR said 'Diazepam 1 or 2 per day'. However, we saw MARs that had been signed repeatedly 3 times each day for this medicine.
criticalmedication_management4 Jul 2023
Some MARs lacked vital information. For example, people's name, allergy status, and the dates medicines had been given.

Note4 Jul 2023
Improving care quality in response to complaints or concerns
Note4 Jul 2023
Meeting people's communication needs
Note4 Jul 2023
Planning personalised care to ensure people have choice and control
Note23 Mar 2022
End of life care and support
Note23 Mar 2022
Improving care quality in response to complaints or concerns
Note23 Mar 2022
Meeting people's communication needs

Note4 Jul 2023
Systems and processes to safeguard people; Learning lessons when things go wrong
Note4 Jul 2023
Preventing and controlling infection
Note4 Jul 2023
Assessing risk, safety monitoring and management
Note4 Jul 2023
Staffing and recruitment
Note4 Jul 2023
Using medicines safely
Note23 Mar 2022
Preventing and controlling infection; Learning lessons when things go wrong

Note4 Jul 2023
Engaging and involving people, promoting a positive culture and working in partnership
Note4 Jul 2023
Managers and staff being clear about their roles, understanding quality performance and continuous learning
Note23 Mar 2022
Engaging and involving people, continuous learning and working in partnership with others
Note23 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements