Blossom Care For You LTD

Requires improvementRated 27/11/2024Home care · Southampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

27 findings

Note25 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note25 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Aug 2022
Staff support, training, skills and experience
Note25 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Aug 2022
Ensuring consent to care and treatment in line with law and guidance

Note25 Aug 2022
MCA principles were followed with decision-specific capacity assessments and best interests decisions.
Note25 Aug 2022
Provider worked effectively in partnership with the local authority and health professionals.
Note25 Aug 2022
Positive staff culture with good morale; staff felt supported and empowered.
Note25 Aug 2022
Sufficient staffing levels with rare missed calls and good communication about lateness.
Note25 Aug 2022
Safeguarding systems and processes were in place and staff knew how to escalate concerns.
Note25 Aug 2022
Staff had appropriate training, induction and shadowing before working independently.

Note25 Aug 2022
Preventing and controlling infection
Note25 Aug 2022
Staffing and recruitment
Note25 Aug 2022
Systems and processes to safeguard people from the risk from abuse
Note25 Aug 2022
Using medicines safely; Learning lessons when things go wrong
Note25 Aug 2022
Assessing risk, safety monitoring and management

Note25 Aug 2022
Engaging and involving people using the service, the public and staff
Note25 Aug 2022
Duty of candour
Note25 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Aug 2022
Continuous learning and improving care: Working in partnership with others
Note25 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements