Operated by Abbey Care and Nursing @Home Limited

Abbey Care and Support

Requires improvementRated 29/10/2024Home care · Sheffield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

8 findings

Note21 Jul 2021
Complaints handled promptly and learning shared with staff; annual surveys and staff meetings used to drive improvement.
Note21 Jul 2021
Service worked effectively with a wide range of health professionals including district nurses, GPs, speech and language therapists, and physiotherapists.
Note21 Jul 2021
Registered manager visible, approachable, and praised by staff, people and external professionals; open and transparent culture.
Note21 Jul 2021
Strong end of life care provision with close links to local hospice and community palliative care teams.
Note21 Jul 2021
Care plans were person-centred, detailed, and regularly reviewed with involvement from people and families.
Note21 Jul 2021
Staff received broad training including specialist areas such as epilepsy, tracheostomy care, and end of life care.
Note21 Jul 2021
Electronic MAR records monitored in real time and checked monthly; medicine competency regularly assessed.
Note21 Jul 2021
People felt safe and staff understood safeguarding responsibilities; consistent carer groups and punctual visits praised by people using the service.