Operated by Taylor Care Norfolk Limited

Taylor Care Norfolk

GoodRated 16/01/2020Home care · Fakenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note16 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note16 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note16 Jan 2020
Supporting people to live healthier lives, access healthcare services and support
Note16 Jan 2020
Staff working with other agencies to provide consistent, effective, timely care
Note16 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jan 2020
Staff support: induction, training, skills and experience
Note16 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jan 2020
Strong safeguarding awareness among staff with clear reporting processes and no ongoing concerns
Note16 Jan 2020
Service flexible around people's needs including time-critical calls and community access support
Note16 Jan 2020
Positive feedback from commissioners, health professionals and people using the service
Note16 Jan 2020
Complaints handled promptly within agreed timescales with clear actions and outcomes recorded
Note16 Jan 2020
Electronic monitoring system enabled real-time oversight of care delivery and scheduling

Note16 Jan 2020
End of life care and support
Note16 Jan 2020
Improving care quality in response to complaints or concerns
Note16 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note16 Jan 2020
Meeting people's communication needs
Note16 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jan 2020
Assessing risk, safety monitoring and management
Note16 Jan 2020
Learning lessons when things go wrong
Note16 Jan 2020
Preventing and controlling infection
Note16 Jan 2020
Using medicines safely
Note16 Jan 2020
Staffing and recruitment
Note16 Jan 2020
Systems and processes to safeguard people from the risk of abuse

Note16 Jan 2020
Working in partnership with others
Note16 Jan 2020
Engaging and involving people using the service, continuous learning and improving care
Note16 Jan 2020
How the provider understands and acts on the duty of candour
Note16 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Jan 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements