Note1 Mar 2023
Complaints procedure in place with records confirming appropriate recording and response.
Note1 Mar 2023
Positive staff culture; staff felt well supported and had sufficient time with people they supported.
Note1 Mar 2023
Provider engaged with CQC, Skills for Care and MHRA to stay current with best practice.
Note1 Mar 2023
Strong person-centred culture with care plans reflecting individual preferences and diverse needs.
Note1 Mar 2023
Comprehensive governance including regular audits, spot checks, and an action plan to drive improvement.
Note1 Mar 2023
Management monitored missed or late visits with a 15-minute alert system to take prompt action.
Note1 Mar 2023
Robust safeguarding policies and procedures; staff understood reporting responsibilities.
Note1 Mar 2023
Staff trained in medicines administration and assessed as competent; regular medicines audits conducted.
Note1 Mar 2023
Safe and effective recruitment procedures in place including DBS checks, references and employment gap investigations.
Note1 Mar 2023
Staff demonstrated good knowledge of people's needs and how to mitigate risks, including safe use of hoisting equipment.
minorconsent_capacity1 Mar 2023
We found the service was working within the principles of the MCA and staff supported people to make choices. However, some records needed additional information.
minormedication_management1 Mar 2023
further information was required to ensure staff understood where specific topical creams should be applied.
moderatecare_planning1 Mar 2023
Another person required a hoist to move safely. Although, staff had received training in how to use this, the person's care plan did not identify all the risks that could occur when using this type of…
moderatecare_planning1 Mar 2023
one person had a diagnosis of diabetes. Although their care plan identified this, there was insufficient information for staff to describe all the risks associated with this condition or how to mitiga…