Operated by PHC Health Care Ltd

PHC Health Care Ltd London

GoodRated 16/07/2022Home care · Waltham Cross

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jul 2022
Staff working with other agencies; Supporting people to access healthcare
Note16 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jul 2022
Staff support: induction, training, skills and experience
Note16 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jul 2022
Robust quality assurance with audits, surveys and feedback driving improvement
Note16 Jul 2022
Provider understood duty of candour responsibilities
Note16 Jul 2022
Communication needs assessed in line with the Accessible Information Standard
Note16 Jul 2022
Person-centred care plans developed with people and relatives
Note16 Jul 2022
Staff matched to people's diverse needs including religion, culture and language
Note16 Jul 2022
Service worked within MCA principles and assessed people's capacity

Note16 Jul 2022
Improving care quality in response to complaints or concerns
Note16 Jul 2022
Meeting people's communication needs
Note16 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jul 2022
Preventing and controlling infection
Note16 Jul 2022
Using medicines safely
Note16 Jul 2022
Staffing and recruitment
Note16 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note16 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note16 Jul 2022
Working in partnership with others
Note16 Jul 2022
Managers and staff being clear about their roles; Continuous learning and improving care
Note16 Jul 2022
How the provider understands and acts on the duty of candour
Note16 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info