Operated by VIRTUS CARE LTD

Virtus Care LTD

GoodRated 6 Nov 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Sept 2019
Respecting and promoting people's privacy, dignity and independence
Note13 Sept 2019
Supporting people to express their views and be involved in making decisions about their care
Note13 Sept 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Sept 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Sept 2019
Ensuring consent to care and treatment in line with law and guidance
Note13 Sept 2019
Supporting people to live healthier lives and access healthcare services
Note13 Sept 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Sept 2019
Staff support: induction, training, skills and experience

Note13 Jun 2022
Open, inclusive culture with staff describing the registered manager as 'amazing' and 'very supportive'; people and relatives were highly complimentary.
Note13 Jun 2022
Strong partnerships with external professionals including occupational therapists, district nurses and GPs supported people's wider health needs.
Note13 Jun 2022
Regular spot checks, informal team meetings and feedback loops supported continuous improvement and person-centred care.
Note13 Jun 2022
The registered manager demonstrated clear understanding of regulatory requirements and submitted CQC notifications appropriately.
Note13 Jun 2022
Effective infection prevention and control procedures were in place with appropriate PPE access and staff training.

Note13 Sept 2019
End of life care and support
Note13 Sept 2019
Improving care quality in response to complaints or concerns
Note13 Sept 2019
Meeting people's communication needs
Note13 Sept 2019
Planning personalised care to ensure people have choice and control

Note13 Sept 2019
Learning lessons when things go wrong
Note13 Sept 2019
Staffing and recruitment
Note13 Sept 2019
Systems and processes to safeguard people from the risk of abuse
Note13 Sept 2019
Using medicines safely
Note13 Sept 2019
Preventing and controlling infection
Note13 Sept 2019
Assessing risk, safety monitoring and management

Note13 Sept 2019
How the provider understands and acts on the duty of candour
Note13 Sept 2019
Engaging and involving people using the service; continuous learning and improving care
Note13 Sept 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Sept 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info