Haven247 Healthcare Limited

GoodRated 16/11/2019Home care · Dartford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Mar 2022
Supporting people to eat and drink enough with choice in a balanced diet
Note9 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Mar 2022
Assessing people's needs and choices
Note9 Mar 2022
Staff support: induction, training, skills and experience

Note9 Mar 2022
Service worked in partnership with the local authority
Note9 Mar 2022
Infection control practices were followed appropriately
Note9 Mar 2022
Staff completed mandatory training including safeguarding, medicines, MCA and DoLS
Note9 Mar 2022
Effective complaints system in place
Note9 Mar 2022
Staff were kind, caring and treated people with dignity and respect
Note9 Mar 2022
Appropriate safeguarding systems in place and staff trained in safeguarding

Note9 Mar 2022
Improving care quality in response to complaints or concerns
Note9 Mar 2022
Meeting people's communication needs
Note9 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note9 Mar 2022
End of life care and support

Note9 Mar 2022
Working in partnership with others
Note9 Mar 2022
Engaging and involving people using the service, the public and staff
Note9 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info