Operated by Passion Recruitment Agency Limited

Passion Recruitment Agency

Requires improvementRated 6 Jan 2023Home care · Chertsey

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Jun 2023
Staff support: induction, training, skills and experience

Note1 Jun 2023
Staff felt well supported by the registered manager and senior staff.
Note1 Jun 2023
Registered manager had good understanding of duty of candour and regulatory responsibilities.
Note1 Jun 2023
Staff demonstrated good understanding of Mental Capacity Act principles and consent.
Note1 Jun 2023
Care was person-centred with care plans including social history, communication support needs and individual preferences.
Note1 Jun 2023
Staff completed appropriate training including first aid, moving and handling, diabetes, health and safety and end of life care.
Note1 Jun 2023
Provider made improvements to recruitment processes including DBS checks, verified references and right-to-work checks.

Note1 Jun 2023
Engaging and involving people using the service, promoting a positive person-centred culture
Note1 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Jun 2023
Continuous learning and improving care
Note8 Jun 2022
Engaging and involving people using the service, the public and staff
Note8 Jun 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note8 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering