Operated by Royal Mencap Society

Mencap - Surrey and Sussex Supported Living

GoodRated 13/11/2019Home care · Horsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2024
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2024
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2024
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note3 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2024
Staff support: induction, training, skills and experience
Note3 Apr 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2024
Engaged relatives kept informed; feedback acted upon promptly including adapting activities as needs changed
Note3 Apr 2024
People supported to maintain relationships, access community activities and develop independence including independent travel
Note3 Apr 2024
Staff felt valued and supported; 'You Rock' awards recognised contributions and promoted a positive open culture
Note3 Apr 2024
Quality assurance audits covering care planning, social inclusion, environment and record keeping with a service improvement plan
Note3 Apr 2024
Detailed communication care plans using verbal communication, signing and pictorial prompts tailored to each person
Note

Note3 Apr 2024
End of life care and support
Note3 Apr 2024
Improving care quality in response to complaints or concerns
Note3 Apr 2024
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note3 Apr 2024
Meeting people's communication needs
Note3 Apr 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2024
Preventing and controlling infection
Note3 Apr 2024
Using medicines safely
Note3 Apr 2024
Staffing and recruitment
Note3 Apr 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Apr 2024
Systems and processes to safeguard people from the risk of abuse

Note3 Apr 2024
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note3 Apr 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note3 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info