Operated by Brendoncare Foundation(The)

BrendonCare Otterbourne Hill

Not RatedHome care · Winchester

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note12 Jul 2019
Active community engagement through dedicated community space hosting local activities.
Note12 Jul 2019
Comprehensive staff training and induction programme with regular supervision.
Note12 Jul 2019
Strong GP relationship with nominated GP attending at least twice weekly and providing positive feedback.
Note12 Jul 2019
Positive open culture with approachable management and clear quality monitoring systems.
Note12 Jul 2019
Exceptional end-of-life care praised by families and the GP, described as 'seamless' with continuity of staff.
Note12 Jul 2019
Purpose-built dementia-friendly environment incorporating national guidance on design and decoration.
Note12 Jul 2019
Medicines managed safely with competency-assessed staff and robust PRN protocols.
Note12 Jul 2019
Strong safeguarding culture with staff confident to report concerns and incidents investigated appropriately.
minorrecord_keeping12 Jul 2019
some care plans, particularly of newer residents, would benefit further detail relating to people's individual routines, likes and dislikes.
minorcomplaints_handling12 Jul 2019
People's families knew how to raise a complaint or concern should they need to, though some were not satisfied with the response to their complaints.
minorperson_centred_care12 Jul 2019
some staff did not always know their loved ones well or follow care plans in respect of their preferences, such as putting milk in their coffee when they preferred it without.
minorcommunication_with_families12 Jul 2019
some said they did not feel as involved as they would like and did not always feel listened to.