Same Ways Care Limited

GoodRated 9 Oct 2019Home care · Oxford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Apr 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note3 Apr 2022
Communication needs (hearing, sight, translation, assistance dogs) were identified and reflected in care plans.
Note3 Apr 2022
Registered manager had introduced a service improvement plan and sought support from local authority and registered manager networks.
Note3 Apr 2022
Staff completed infection control training and care records included infection risk guidance.
Note3 Apr 2022
Provider was extremely supportive in helping people access health professionals and equipment such as a hospital bed.
Note3 Apr 2022
Effective recruitment processes including work history checks and pre-employment checks.
Note

Note3 Apr 2022
End of life care and support
Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2022
Preventing and controlling infection
Note3 Apr 2022
Staffing and recruitment
Note3 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Apr 2022
Using medicines safely

Note3 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note3 Apr 2022
How the provider understands and acts on the duty of candour
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info