Operated by Supported Futures Ltd

Supported Futures

Requires improvementRated 9 Jun 2023Home care · Cannock

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 Oct 2023
Staff support: induction, training, skills and experience
Note26 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note26 Oct 2023
Staff knew people well and relatives told us they knew and trusted the staff team.
Note26 Oct 2023
The manager understood their duty of candour and was transparent throughout the inspection.
Note26 Oct 2023
The provider acted on all areas of concern raised during this inspection and made improvements to the systems in place.
Note26 Oct 2023
The culture was inclusive and focused on promoting the best outcome for people.
Note26 Oct 2023
Care plans were person centred and people were supported to take positive risks.
Note26 Oct 2023
Safeguarding policies were regularly updated and included in a staff induction booklet.

Note26 Oct 2023
Preventing and controlling infection
Note26 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Oct 2023
Using medicines safely
Note26 Oct 2023
Staffing and recruitment
Note26 Oct 2023
Learning lessons when things go wrong
Note26 Oct 2023
Assessing risk, safety monitoring and management

Note26 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Oct 2023
Continuous learning and improving care
Note26 Oct 2023
Working in partnership with others
Note26 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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