Operated by My Caring POD Limited

Advinia Homecare

GoodRated 6 Sept 2022Home care · Epping

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 May 2024
Respecting and promoting people's privacy, dignity and independence
Note1 May 2024
Supporting people to express their views and be involved in making decisions about their care
Note1 May 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note1 May 2024
Ensuring consent to care and treatment in line with law and guidance
Note1 May 2024
Staff working with other agencies to provide consistent, effective, timely care
Note1 May 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note1 May 2024
Staff support: induction, training, skills and experience
Note1 May 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 May 2024
Focus on promoting people's independence and dignity in care delivery.
Note1 May 2024
Positive multi-agency working with district nurses, occupational therapists and other professionals.
Note1 May 2024
Open, inclusive culture promoted by the registered manager encouraging staff to speak out.
Note1 May 2024
Effective complaint handling with care improvements made in response to concerns raised.
Note1 May 2024
Good end-of-life care supported by a hospice-trained staff member and experienced senior staff.
Note1 May 2024

Note1 May 2024
End of life care and support
Note1 May 2024
Improving care quality in response to complaints or concerns
Note1 May 2024
Meeting people's communication needs
Note1 May 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 May 2024
Preventing and controlling infection
Note1 May 2024
Using medicines safely
Note1 May 2024
Staffing and recruitment
Note1 May 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note1 May 2024
Systems and processes to safeguard people from the risk of abuse

Note1 May 2024
How the provider understands and acts on the duty of candour; Engaging and involving people and staff
Note1 May 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 May 2024
Continuous learning and improving care; Working in partnership with others
Note1 May 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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