Operated by First Point 24 Ltd

First Point 24

GoodRated 14/05/2025Home care · Southend-on-sea

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note10 Oct 2024
The provider proactively sought external consultancy support to review and improve governance processes.
Note10 Oct 2024
The management team were described as approachable, responsive and open in their communication.
Note10 Oct 2024
Staff completed infection prevention and control training and PPE was available and used appropriately.
Note10 Oct 2024
Staff were provided with medicines training and an electronic system was used to record medicine administration with monthly audits.
Note10 Oct 2024
The provider worked in partnership with health and social care professionals to meet people's needs.
Note10 Oct 2024
People and relatives reported feeling safe and that care visits were not rushed.
Note10 Oct 2024
Staff understood how to protect people from poor care and abuse and had received safeguarding training.
minorperson_centred_care10 Oct 2024
People's care plans did not always detail what their preferences were for the timing of their care visits.
moderatesupervision_appraisal10 Oct 2024
Supervisions did not always take place regularly and there was a lack of detail in supervision and appraisal records.
moderatemedication_management10 Oct 2024
People did not have specific medicines care plans or risk assessments to explain what medicines they were prescribed or the support they required.
moderatecare_planning10 Oct 2024
Risk assessments did not always provide sufficient detail about people's medical conditions, their impact on the person or the associated risks.
criticalrecord_keeping10 Oct 2024
Staff did not always have a full employment history listed and references were not always dated or verified.
criticalsafeguarding10 Oct 2024
The provider had not always ensured all notifications had been submitted to CQC in a timely manner.
criticalgovernance10 Oct 2024
The provider had not implemented a robust system of auditing prior to July 2023. Statutory notifications had not always been submitted promptly.