Operated by IANS Domiciliary Care Ltd

IANS- domicilliary care

GoodRated 13/05/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 May 2022
Respecting and promoting people's privacy, dignity and independence
Note17 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 May 2022
Ensuring people are well treated and supported; equality and diversity

Note17 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 May 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note17 May 2022
Supporting people to eat and drink enough with choice of a balanced diet
Note17 May 2022
Staff skills, knowledge and experience
Note17 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 May 2022
Staff respected privacy, dignity and promoted independence
Note17 May 2022
Effective quality assurance systems monitoring experience, risks and lessons learned
Note17 May 2022
Strong, approachable registered manager praised by staff, people and relatives
Note17 May 2022
Person-centred care plans regularly reviewed with people and families involved in decisions
Note17 May 2022
Comprehensive staff training including the Care Certificate, induction, shadowing, supervisions and spot checks
Note17 May 2022
Medicines administered safely by trained staff with competency assessments and accurate MAR records

Note17 May 2022
End of life care and support
Note17 May 2022
Improving care quality in response to complaints or concerns
Note17 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note17 May 2022
Meeting people's communication needs
Note17 May 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note17 May 2022
Learning lessons when things go wrong
Note17 May 2022
Preventing and controlling infection
Note17 May 2022
Using medicines safely
Note17 May 2022
Staffing and recruitment
Note17 May 2022
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note17 May 2022
Working in partnership with others
Note17 May 2022
Engaging and involving people using the service, the public and staff
Note17 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 May 2022
Promoting a positive, person-centred, open, inclusive and empowering culture; duty of candour and continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

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