Operated by Blossoms Trading Limited

Clarity Homecare Ashford

GoodRated 9 Oct 2019Home care · Ashford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Feb 2024
Respecting and promoting people's privacy, dignity and independence
Note7 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note7 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note7 Feb 2024
Supporting people to live healthier lives, access healthcare services and support
Note7 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Feb 2024
Staff support: induction, training, skills and experience
Note7 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Feb 2024
Regular audits and quality checks completed; registered manager engaged with UKHCA and sector forums
Note7 Feb 2024
End of life care provided sensitively, including arranging spiritual support aligned with individual wishes
Note7 Feb 2024
Mobile phone application used to monitor call timeliness with no missed calls recorded
Note7 Feb 2024
Effective multi-disciplinary working with GPs, community nurses and occupational therapists to deliver joined-up care
Note7 Feb 2024
Registered manager is a qualified nurse who mentored staff daily, promoting high standards and open communication
Note

Note7 Feb 2024
End of life care and support
Note7 Feb 2024
Improving care quality in response to complaints or concerns
Note7 Feb 2024
Meeting people's communication needs
Note7 Feb 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Feb 2024
Continuous learning and improving care; Working in partnership with others
Note7 Feb 2024
Engaging and involving people using the service, the public and staff
Note7 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info