Triple Diamond Healthcare Limited

GoodRated 11 Jun 2019Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note21 Jan 2022
Previous breaches of Regulation 17 (Good governance) and Regulation 19 (Fit and proper persons) now resolved
Note21 Jan 2022
Positive feedback from people and relatives about consistency and communication
Note21 Jan 2022
Open and honest management aware of duty of candour responsibilities
Note21 Jan 2022
Effective audit systems identifying issues with prompt corrective action
Note21 Jan 2022
Staff trained in infection prevention and control with adequate PPE supplies
Note21 Jan 2022
Risk assessments in place reflecting people's needs with clear management instructions
Note21 Jan 2022
Trained staff administering medicines accurately with correct MAR documentation
Note21 Jan 2022
Safe recruitment procedures including DBS checks, right-to-work checks, and references

Note21 Jan 2022
Learning lessons when things go wrong
Note21 Jan 2022
Preventing and controlling infection
Note21 Jan 2022
Using medicines safely
Note21 Jan 2022
Assessing risk, safety monitoring and management
Note21 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Jan 2022
Staffing and recruitment

Note21 Jan 2022
Working in partnership with others
Note21 Jan 2022
Engaging and involving people using the service, the public and staff
Note21 Jan 2022
Duty of candour
Note21 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jan 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care