Operated by Meraki Unique Care Limited

My Homecare Redbridge

GoodRated 17/06/2025Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Dec 2022
Ensuring people are well treated and supported; equality and diversity

Note14 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note14 Dec 2022
Staff support: induction, training, skills and experience
Note14 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jun 2023
Staff reported being well supported by management; people and relatives expressed general satisfaction with the service.
Note23 Jun 2023
Registered manager notifies CQC of allegations of abuse, serious injuries or incidents as legally required.
Note23 Jun 2023
Feedback sought from people and relatives through surveys, telephone calls and spot check visits to drive continuous improvement.
Note23 Jun 2023
Monthly spot checks completed to ensure staff deliver safe and person-centred care.
Note23 Jun 2023
Registered manager audits call logs daily to ensure staff attend calls on time.
Note

Note14 Dec 2022
End of life care and support
Note14 Dec 2022
Improving care quality in response to complaints or concerns
Note14 Dec 2022
Meeting people's communication needs
Note14 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Dec 2022
Preventing and controlling infection
Note14 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Dec 2022
Learning lessons when things go wrong

Note23 Jun 2023
How the provider understands and acts on the duty of candour
Note23 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
Note23 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Dec 2022
Working in partnership with others
Note14 Dec 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note14 Dec 2022