Operated by North Yorkshire Council

Whitby & Scarborough Intermediate Care Service

GoodRated 4 Nov 2018Home care · Whitby

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note11 Apr 2018
Involvement in care decisions
Note11 Apr 2018
Equality, diversity and inclusion
Note11 Apr 2018
Person-centred approach and dignity

effective

Note11 Apr 2018
Multi-disciplinary working
Note11 Apr 2018
Consent and mental capacity
Note11 Apr 2018
Supervision and appraisal
Note11 Apr 2018
Staff induction and training

Other

Note24 Jan 2021
No time limits on START visits, allowing staff to work at the person's pace and build independence
Note24 Jan 2021
Positive feedback from people using the service and their relatives; thank-you cards evidencing caring approach
Note24 Jan 2021
Effective quality assurance system with audits identifying and acting on required improvements
Note24 Jan 2021
Smooth hospital-to-home transition coordinated jointly with hospital staff
Note24 Jan 2021
Person-centred care plans reviewed regularly; goals set collaboratively with people using the service
Note24 Jan 2021

responsive

Note11 Apr 2018
Complaints handling
Note11 Apr 2018
Care planning and outcome-focused support

safe

Note11 Apr 2018
Staffing levels
Note11 Apr 2018
Infection control
Note11 Apr 2018
Medicines management
Note11 Apr 2018
Risk assessment
Note11 Apr 2018
Safeguarding
Note11 Apr 2018
Safe recruitment

well_led

Note11 Apr 2018
Staff engagement and culture
Note11 Apr 2018
Quality assurance and governance
Note11 Apr 2018
Leadership and management

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO22 4PZ
Registered manager: Neal, Rebecca
Local authority: North Yorkshire
Region: Yorkshire & Humberside
City: Whitby
Last CQC check: 11/Apr/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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