Note27 Jan 2021
Audits of care plans and medicines carried out regularly; complaints system effective with no complaints since last inspection
Note27 Jan 2021
Emergency planning using traffic light colour-coded rotas to prioritise most at-risk individuals
Note27 Jan 2021
Innovative START reablement programme helped people return to independence with weekly reviews and flexible visit timescales
Note27 Jan 2021
Registered manager supported by home care managers and senior care workers, providing an efficient management structure
Note27 Jan 2021
Service worked within MCA 2005 principles with consent sought and documented
Note27 Jan 2021
Monthly supervision provided; staff received thorough induction and shadowing before working independently
Note27 Jan 2021
Person-centred care plans regularly reviewed, with detailed risk assessments linked to individual needs
Note27 Jan 2021
Staff described as caring, cheerful, respectful, and treating people with dignity; received thank you cards and 'ten out of ten' ratings
Note27 Jan 2021
Medicines managed safely with annual staff training, competency checks, and no gaps in medication administration records
Note27 Jan 2021
People felt safe and staff were trained in safeguarding adults with robust recruitment procedures including DBS checks
Note17 Oct 2017
Good communication systems between office and field staff using mobile phones, group texts, and rotas
Note17 Oct 2017
Strong quality assurance with monthly audits and learning from incidents fed back to staff via team meetings
Note17 Oct 2017
People consistently praised staff as kind, caring, dignified, and respectful
Note17 Oct 2017
Person-centred, detailed care plans co-produced with people and regularly reviewed
Note17 Oct 2017
Staff received structured induction, ongoing training, regular supervision, and annual appraisals
Note17 Oct 2017
Medicines managed safely with monthly audits, annual competency checks, and correctly completed MARs
Note17 Oct 2017
Robust recruitment practices including DBS checks, references, and interviews to ensure suitable staff
Note17 Oct 2017
No missed calls since April 2017; staff always punctual and reliable with robust lone worker safety protocols in rural areas