Broomfield Care Ltd

GoodRated 19/10/2018Home care · Gloucester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Privacy, dignity and independence
Note29 Jan 2020
Involvement in care reviews
Note29 Jan 2020
Kindness and respect

effective

Note29 Jan 2020
Dietary and healthcare needs
Note29 Jan 2020
Mental Capacity Act / consent
Note29 Jan 2020
Staff training and support

Other

Note29 Jan 2020
Quality assurance systems including satisfaction surveys, spot checks and audits were in place
Note29 Jan 2020
Registered manager was accessible, approachable and supported by business manager and head of care
Note29 Jan 2020
Complaints were investigated thoroughly with improvements actioned
Note29 Jan 2020
People received personalised care with care plans kept under regular review
Note29 Jan 2020
Staff were aware of the Mental Capacity Act 2005 and consent was consistently sought
Note29 Jan 2020
Staff received training including induction covering first 24 weeks, regular supervision, spot checks and annual appraisals

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Personalised care planning

safe

Note29 Jan 2020
Medication management
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Staffing levels
Note29 Jan 2020
Recruitment procedures

well_led

Note29 Jan 2020
Quality assurance systems
Note29 Jan 2020
Vision, values and leadership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: GL3 1DL
Registered manager: Hall, Victoria
Local authority: Gloucestershire
Region: South West
City: Gloucester
Last CQC check: 19/Oct/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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