Operated by PnS (Family Care Services) Limited

PnS Domiciliary Services

GoodRated 17/09/2019Home care · Diss

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Feb 2025
Respecting and promoting people's privacy, dignity and independence
Note25 Feb 2025
Supporting people to express their views and be involved in making decisions about their care
Note25 Feb 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Feb 2025
Ensuring consent to care and treatment in line with law and guidance
Note25 Feb 2025
Staff working with other agencies to provide consistent, effective, timely care
Note25 Feb 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Feb 2025
Staff support: induction, training, skills and experience
Note25 Feb 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Feb 2025
New electronic care planning system introduced to further improve monitoring and governance.
Note25 Feb 2025
Won 'special recognition' award at 2018 Suffolk Care Awards for going above and beyond.
Note25 Feb 2025
Compassionate end-of-life care provided, with specialist training being arranged for care workers.
Note25 Feb 2025
Robust quality monitoring via spot checks, satisfaction questionnaires, and management-led care visits.
Note25 Feb 2025
Strong multi-agency working with community nurses, occupational therapists, and commissioners confirmed by social care professionals.
Note

Note25 Feb 2025
End of life care and support
Note25 Feb 2025
Improving care quality in response to complaints or concerns
Note25 Feb 2025
Meeting people's communication needs
Note25 Feb 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Feb 2025
Learning lessons when things go wrong
Note25 Feb 2025
Preventing and controlling infection
Note25 Feb 2025
Staffing and recruitment
Note25 Feb 2025
Assessing risk, safety monitoring and management
Note25 Feb 2025
Systems and processes to safeguard people from the risk of abuse
Note25 Feb 2025
Using medicines safely

Note25 Feb 2025
Working in partnership with others
Note25 Feb 2025
Continuous learning and improving care
Note25 Feb 2025
Engaging and involving people using the service, the public and staff
Note25 Feb 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Feb 2025
How the provider understands and acts on the duty of candour
Note25 Feb 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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