Operated by Midshires Care Limited

Helping Hands Coventry

GoodRated 14/08/2019Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note14 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note14 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note14 Aug 2019
Staff working with other agencies to provide consistent, effective, timely care
Note14 Aug 2019
Staff support: induction, training, skills and experience
Note14 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Aug 2019
Provider ran a 'carer of the month' reward scheme and regular newsletter to recognise positive staff practice and maintain engagement.
Note14 Aug 2019
Clear management structure with registered manager, area manager and quality manager providing clear lines of responsibility.
Note14 Aug 2019
Staff worked effectively with other health and social care professionals to meet people's needs.
Note14 Aug 2019
A quality assurance system ('Rant and Rave') monitored people's feedback at regular intervals and drove continuous improvement.
Note14 Aug 2019
An electronic monitoring system tracked late or missed care calls, enabling timely identification and management of risks.
Note

Note14 Aug 2019
End of life care and support
Note14 Aug 2019
Improving care quality in response to complaints or concerns
Note14 Aug 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Aug 2019
Meeting people's communication needs
Note14 Aug 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Aug 2019
Learning lessons when things go wrong
Note14 Aug 2019
Preventing and controlling infection
Note14 Aug 2019
Using medicines safely
Note14 Aug 2019
Staffing and recruitment
Note14 Aug 2019
Assessing risk, safety monitoring and management
Note14 Aug 2019
Systems and processes to safeguard people from the risk of abuse

Note14 Aug 2019
Working in partnership with others
Note14 Aug 2019
Continuous learning and improving care
Note14 Aug 2019
Engaging and involving people using the service, the public and staff
Note14 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Aug 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering