Operated by Rapid Improvement Limited

Rapid Improvement Care Agency

GoodRated 3 Jun 2020Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jan 2021
Respecting and promoting people's privacy, dignity and independence
Note19 Jan 2021
Supporting people to express their views and be involved in making decisions about their care
Note19 Jan 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jan 2021
Ensuring consent to care and treatment in line with law and guidance
Note19 Jan 2021
Supporting people to live healthier lives, access healthcare services and support
Note19 Jan 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jan 2021
Staff support: induction, training, skills and experience
Note19 Jan 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jan 2021
Monthly care co-ordinator visits ensured people were satisfied with their care and that records were audited regularly.
Note19 Jan 2021
The provider worked effectively in partnership with the local authority and other agencies, acting on recommendations from monitoring visits.
Note19 Jan 2021
Care plans were culturally sensitive and personalised, addressing language, religious, dietary, and psychological needs.
Note19 Jan 2021
Staff received quarterly supervisions, regular competency checks via bi-monthly observations, and training across a range of key areas.
Note19 Jan 2021
Robust recruitment processes including DBS checks, right-to-work verification, and evidence of satisfactory conduct in previous employment.

Note19 Jan 2021
End of life care and support
Note19 Jan 2021
Improving care quality in response to complaints or concerns
Note19 Jan 2021
Meeting people's communication needs
Note19 Jan 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Jan 2021
Learning lessons when things go wrong
Note19 Jan 2021
Preventing and controlling infection
Note19 Jan 2021
Assessing risk, safety monitoring and management
Note19 Jan 2021
Systems and processes to safeguard people from the risk of abuse
Note19 Jan 2021
Staffing and recruitment
Note19 Jan 2021
Using medicines safely

Note19 Jan 2021
Working in partnership with others
Note19 Jan 2021
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note19 Jan 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info